Frequently Asked Questions

1. What is Urban Music Apparel?

Urban Music Apparel is a print-on-demand webshop based in the Netherlands, specializing in urban streetwear inspired by music. We offer a range of clothing and accessories designed with unique, music-themed prints.

2. What products do you offer?

We offer a variety of products including t-shirts, hoodies, long-sleeve shirts, dad hats, and accessories. All our products are made from high-quality materials and are available in various sizes and designs.

3. Are your products eco-friendly?

Yes, we prioritize sustainability. Many of our products, including our Darkness and Lightness collections, are made from 100% organic cotton and eco-friendly materials.

Additionally, delivering print-on-demand products, saves a few trips with different transport modes.

4. How does print-on-demand work?

Print-on-demand means that products are printed and produced only after an order is placed. This approach reduces waste and ensures that each item is freshly made for you.

5. Can I customize my order?

Currently, we offer a range of pre-designed prints. We plan to introduce customizable options in the future.

6. What are your shipping options and costs?

We ship throughout the Netherlands and internationally. Shipping costs vary depending on the destination and the size of the order. Exact shipping costs are calculated at checkout.

7. How long does delivery take?

Delivery times vary based on location. Within the Netherlands, it typically takes 2-6 business days. International shipping times may vary, but generally are comparable. 

8. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition. Please note that return shipping costs are the responsibility of the customer.

In case of any questions, contact us at: urbanmusicapparel@gmail.com

9. How can I contact customer service?

You can reach us via email at support@urbanmusicapparel.nl or through our website's contact form.

10. Do you have a physical store?

Currently, Urban Music Apparel operates exclusively online. We do not have a physical storefront.

11. How can I stay updated on new releases and promotions?

You can subscribe to our newsletter and follow us on social media for the latest updates and exclusive offers.

12. Do you collaborate with artists or designers?

Yes, we love collaborating with artists and designers. If you're interested in working with us, please send your portfolio to collab@urbanmusicapparel.nl.

13. What payment methods do you accept?

We accept various payment methods including IDEAL, credit/debit cards, PayPal, Shop Pay, Apple Pay and Google Pay.